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Customer Quality Engineer

Polska, Kraków (Niepołomice k. Krakowa), małopolskie
Woodward Poland Sp. z o.o.


  • Acts as the Customer Advocate within Woodward processes and systems
  • Acts as the Customer liaison for compliance to customer quality requirements and customer satisfaction relative to quality of products and services
  • Responsible for monitoring and tracking customer quality data
  • Drives root cause analysis and problem solving utilizing various quality tools (e.g. Six Sigma methodology)
  • Ensures adequacy of processes, documents and interfaces to customer quality requirements such as APQP, PPAP, ISIR etc.
  • Monitors and drives improvements to customer quality metrics throughout Woodward
  • Leads and follows up on internal and external quality audits as required
  • Monitors and reports on customer score cards.


  • Ability to understand and interpret engineering specifications/drawings/schematics
  • Establishes and maintains effective relationships with customers and gains their trust and respect
  • Ability to capture important data, analyze data and report appropriate conclusions
  • Solid understanding of ISO9001 quality management system (VDA6 and/or IATF 16949 will be an advantage)
  • Continuous Improvement oriented (6 Sigma, Lean Manufacturing)
  • Ability to drive and implement activities to meet customer quality expectations
  • Provides technical problem-solving guidance to others on the team
  • Effective written and verbal communication skills including presentations
  • Ability to effectively and efficiently prioritize and manage multiple tasks
  • Demonstrated ability to coordinate and lead small cross-functional teams
  • Proficient at MS Office
  • Detail oriented, strong analytical and critical thinker
  • Strong English language skills


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