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Service Solution Architect

Polska, Kraków, małopolskie

Your role:

  • hands-off function of gathering requirements from higher managerial level, consulting and writing conceptual architecture of a new service, monitoring vendors and running the project of implementation,
  • ensure that new services and major changes to existing services are fit for use when moved to operations and in line with operational standards,
  • translate requirements into a design specification as part of an overall service design package,
  • design, implement and coordinate the delivery of “fit for use” aspects of new and changed services introduced,
  • service delivery processes like capacity, availability, continuity, service level, financial, IT security, supplier management, 
  • operational monitoring and reporting, 
  • assist in early-life-support activities as they are related to service operations aspects, 
  • manage and deliver activities within agreed schedules and costs,
  • ensure satisfaction with IS services by assessing expectations, verifying that actions are taken to close any gaps, and influencing stakeholder perceptions.


  • BSc with 8+ years of experience,
  • ITIL practitioner,
  • Excellent knowledge in the area of Service Design and Service Transition,
  • SIAM experience, 
  • Good understanding of COBIT and TOGAF, 
  • Project Management expertise,
  • Good knowledge in the areas of DevOps and Lean IT concepts preferred,
  • Ability to manage and build relationships with stakeholders, including senior management and operational team members, 
  • Ability to influence and negotiate, 
  • Excellent oral communication skills with the ability to articulate complex information in everyday language as well as prepare and give presentations to different audiences,
  • Very good command of English, written and spoken,
  • Experience working in a global environment,
  • Willingness to travel.


  • Market salary (and higher),
  • Long term cooperation,
  • Benefits,
  • Remote work possibility (not every day),
  • Taking part in creation of a new team and building new solutions.


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