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Customer Care Specialist

Polska, Wrocław, dolnośląskie
2018.01.17
OVH

Your role:

Our motto is: “Innovation is freedom” and we live by it. We create an interesting and challenging environment for skilled and motivated people. As a Customer Advocate you will join an experienced team, your key responsibility will be providing support for our clients. We will introduce you to all technical queries related to our services.

Your tasks:

  • Dealing with customer requests and questions related to payments and invoices;
  • Answering customers' calls and replying to tickets via email in order to solve any issue they may have;
  • Answering to escalations and informing customers of correct process;
  • Providing post-sale support service;
  • Classifying incidents and escalating or reassigning them to the right people if necessary;
  • Keeping customers updated on the progress of an investigation and its resolution.

Your professional profile:

  • Fluent German is essential
  • Experience in similar position: Help Desk, Service Desk (in an IT environment is an asset);
  • At least secondary education (Bachelor’s or master’s degree in IT or in a similar field is an asset);
  • Good spoken and written English;
  • Great communication skills;
  • Ability to manage priorities;
  • Strong customer service focus;
  • Ability to work efficiently within a team;
  • Willingness to work with new technologies;
  • Ability to use Linux on a daily basis.

What we offer:

  • Relevant technical training
  • Friendly work environment within an international environment
  • Play room and chill-out room in the office
  • Cooperation with experienced professionals
  • Many other benefits

 

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