• Analiza
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Technical Service Engineer for Enterprise Customers

Polska, Warszawa, mazowieckie
Samsung R&D Institute Poland


  • Utilizing, maintaining and developing our internal virtual environment to simulate/reproduce customer reported incidents, POC, Pilot, Demo
  • Knowledge content creation and sharing through research, testing or troubleshooting customer reported incidents, POC, Pilot, Demo
  • Delivering onsite/remote training, Pre/Post sales activities and incident investigation for European subsidiaries, partners as well as Customers, producing executive-level summaries
  • Collaborating with the R&D team for deep issue investigation and knowledge transfer
  • Providing feedback and insight to B2B internal team for further development of the service
  • Keep himself/herself updated with current IT/Mobile technologies attending internal/external Workshops, 3rd parties Certification courses and self-study, maintaining a consistent level of knowledge
  • Assessing, training and monitoring the performance of new team members hired for expanding the services


  • Enterprise level experience working with server, networking, storage, cabling and  configuration
  • Expert Knowledge of Microsoft Windows Server, Active Directory, Exchange mail systems administrations and troubleshooting 
  • Advanced Experience of network services administration (DNS, DHCP, TCP/IP, Firewall and Router)
  • Mobile OS / MDM knowledge and log analysis (Android, iOS, BlackBerry, Windows Mobile) 
  • Demonstrated strong customer service and troubleshooting skills
  • Exposure and understanding of virtualization, database and data centre administration and management 
  • Ability to work independently or in teams and manage multiple assignments simultaneously
  • Excellent analytical and problem solving skills 
  • Fluent in English and another European Language

Being a plus

  • Technical certifications such as MCP, MCSE, MCITP or CCNA required 
  • Experience working on Severity 1 issues
  • Past experience working either with or in Fortune 500 companies 
  • Bachelor’s degree in Computer Science, Management Information Systems, or relevant area of study preferred
  • Experience with Linux (preferred but not essential) 

We offer

  • Private Medical Care (dentist included) 
  • Multisport card
  • Life Insurance
  • Lunch Card
  • A partial reimbursement of the cost of an English language course. Possibility to learn Korean
  • Variety of discounts
  • Crispy and fresh office - very well communicated

If that sounds like a next step in your career, we are waiting for you.

Please send your CV in English using the button below.

We reserve the right to contact selected candidates only.

Please include the following clause in your application „Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb obecnych oraz przyszłych procesów rekrutacyjnych prowadzonych przez spółkę Samsung Electronics Polska Sp. z o.o. z siedzibą w Warszawie, zgodnie z przepisami ustawy z dnia 29.08.1997 r. o ochronie danych osobowych (Dz.U.  Nr 133, poz. 883 z późn. zm.)”


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