Customer Success Engineer - $3250/month - REMOTE

Data ogłoszenia:2017.10.27

Have you graduated from a technical university and are interested in being part of the Customer Success Team of a billion-dollar company? Do you like solving complex problems while working in a fast-pace environment where inventiveness and entrepreneurial drive are rewarded? Come work with the top 1% of global talent and you will earn $40,000/year from the comfort of your home.

Job Description

Reporting to Customer Success Manager, as a Customer Success Engineer you will be the interface between the customer team and the technical team. You will be in charge of gathering all required information, understanding the nature of issues reported and identifying and implementing solutions. You will need to respond to current issues, investigate problems and use your technical knowledge in order to deliver the right fix or reach out to the product team.

Company Description

DevFactory is probably the world’s first software factory. They are disrupting the way enterprise software is created by adopting a factory-style model for development and delivery. It has been built ground up on the basis of innovative processes and tools that are their Intellectual Property (IP). They manage massive scale, yet provide great cost savings and high quality in their work. This is, by the way, the complete opposite of conventional software development, where scale often leads to quality issues, cost and time overruns.

Key Responsibilities

  • Learn and become proficient in solving technical issues
  • Build up the knowledge database
  • Organize work in a ticket system with the customer team
  • In charge with the initial investigation of the issues
  • Proactively document, monitor and update internal Jira tickets and actionable steps taken
  • Stay up-to-date with all the latest technologies concerning the company’s software products
  • Participate in team meetings
  • Address first-level technical investigations and CI configurations

Required experience and education

  • Bachelor’s degree from a top-tier technical university
  • 3+ years of experience in using Unix
  • 3+ years of experience with:
    • Java or .Net (Written proficiency is not required, just what is possible in that space and how to solve general problems)
    • Amazon AWS
    • Docker
    • Scripting (Shell/Bash/Python for example)
    • Application development
    • Git or GitHub
    • (Jenkins, JIRA User/JIRA Admin and CircleCI are differentials)
  • Must be willing to work standard GMT -4 Business hours
  • Fluency in English

This role may be a great fit if:

  • You are a self-starter with a passion for excellence in customer service
  • You want to work with the top 1% talent in the world
  • You thrive in fast-paced and experiential learning
  • You are fearless in making and executing decisions

Total compensation: $20/hour for 40 productive hours per week

Location: Global

We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.

To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts.

Are you up for the challenge?

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